Utilizing Zendesk, a customer service platform, to manage guest inquiries, automate responses, and resolve issues efficiently for a seamless guest experience.
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Feedback left by guests after their stay, providing insights into the property’s condition, host’s communication, and overall experience, influencing future bookings.
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Highlights the significance of clear, timely, and effective communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
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