Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
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Providing amenities and features that cater specifically to families with children, such as cribs, high chairs, and childproofing measures.
This Swedish term translates to ‘service guarantee.’ While not a standard practice, some short-term rental hosts offer guarantees to provide reassurance to…
The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay…
A designation given to VRBO hosts who demonstrate a commitment to providing outstanding guest experiences, meeting performance standards, and maintaining high property…