Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
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Providing a welcome packet with essential information, such as Wi-Fi passwords, house rules, and local recommendations, enhances the guest experience.
The practice of analyzing data and implementing strategies to maximize revenue and occupancy rates for a short-term rental property, similar to revenue…
A set of clearly defined rules and expectations for guests staying at a short-term rental property. These rules typically cover things like…
A detailed analysis of a specific short-term rental property or host’s performance, used for learning and benchmarking.