Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
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An entertainment amenity offered in some short-term rentals, typically consisting of a large-screen television, surround sound system, and comfortable seating, enhancing the…
An insurance policy or service plan that covers damages to furniture within a short-term rental property caused by guests or accidents.
A legal arrangement where two or more individuals or entities share ownership of a property used for short-term rentals, outlining responsibilities and…
Detailed guidelines and procedures for cleaning and sanitizing short-term rental properties between guest stays, ensuring hygiene and guest safety.