The ongoing interaction between hosts and guests throughout the booking process, stay, and post-stay period, facilitated through various platforms and channels.
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A section in a rental agreement that requires disputes between the host and guest to be settled through binding arbitration instead of…
A Norwegian term for “guesthouse,” often used to describe a smaller, more intimate type of lodging that offers a homey atmosphere.
A business model where a third-party company manages short-term rental properties on behalf of the owner, handling tasks like listing creation, guest…
Understanding and respecting the preferred communication channels and styles of individual guests, enhancing guest satisfaction and fostering positive interactions.