The broader economic ecosystem encompassing short-term rentals, platforms like Airbnb and VRBO, and related services.
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A selection of complimentary amenities provided to guests in a short-term rental, typically including snacks, beverages, and toiletries.
Platforms used to process online payments from guests, such as Stripe, PayPal, or Braintree.
The idea that 80% of the insights from guest reviews often come from 20% of the feedback, highlighting key areas for improvement.
Prompt, clear, and helpful communication from hosts to guests throughout the entire booking process and stay.