The art and science of crafting memorable and positive experiences for guests staying in short-term rentals. This encompasses all aspects of the guest journey, from pre-booking to post-stay, and focuses on creating a cohesive and delightful experience.
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A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
The use of platforms or services to verify the identity of guests booking short-term rentals, enhancing security and trust.
The terms and conditions that outline the penalties or refunds associated with canceling a reservation, typically varying in flexibility depending on the…
The level of convenience guests experience when entering and accessing the short-term rental property, often influenced by factors like keyless entry, clear…