A thoughtful collection of local treats, essential items, and personalized touches that greet guests upon arrival, enhancing their experience and encouraging positive reviews.
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A collection of resources provided to guests after booking, including check-in instructions, house rules, local recommendations, and contact information.
A legally binding contract between a property owner and a property manager outlining the terms of their business relationship. This agreement defines…
A cancellation policy that allows guests to cancel their booking for free or with a partial refund up to a certain time…
The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and…