The ongoing interaction between hosts and guests before, during, and after a booking, including inquiries, booking confirmations, check-in instructions, and feedback.
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The extent to which guests can identify and recall a short-term rental brand based on its visual elements, messaging, or reputation.
The highest possible rating a guest can give a listing on platforms like Airbnb and VRBO, signifying exceptional quality and service.
A digital keypad that allows guests to access the property using a unique code, providing keyless entry and enhanced security.
The overall experience provided to guests during their stay, encompassing communication, cleanliness, amenities, and local recommendations.