The terms and conditions that outline the rules and penalties for guests canceling their bookings, protecting both hosts and guests.
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The percentage of listing views that result in potential guests sending an inquiry message to the host. A key performance indicator (KPI)…
The process of ensuring guests adhere to the house rules established for the short-term rental, often involving communication, documentation, and potentially penalties…
A time-sensitive request made by a guest during their stay, requiring immediate attention from the host or property manager, such as a…
The process of securely transferring property access to guests, often utilizing methods like lockboxes, smart locks, or key exchange services.