Feedback and star ratings provided by guests after their stay, influencing the reputation and booking potential of a rental property.
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The requirement for guests to verify their identity through official documentation or social media profiles, enhancing trust and security.
The process of monitoring, responding to, and managing guest reviews on short-term rental platforms to maintain a positive reputation and attract future…
The process of interacting with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing any…
A communication method where messages are not exchanged in real-time, allowing hosts and guests to respond at their convenience. Examples include emails,…