Creating a memorable and positive experience for guests through thoughtful touches, personalized amenities, and seamless communication.
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A Hawaiian word meaning “family” that is often used in the short-term rental industry to emphasize the importance of creating a welcoming…
An online platform specifically designed for finding and booking furnished, short-term rentals, often catering to traveling professionals.
The awareness and respect for different cultural norms, values, and practices when hosting guests from diverse backgrounds in a short-term rental setting.
The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.