The period between when a guest makes a reservation and their actual arrival date.
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The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing…
The proactive approach of optimizing all aspects of a guest’s stay, from pre-booking to post-departure, to create a positive and memorable experience.
Using data from IoT devices, such as security cameras or access control systems, to enhance guest vetting processes and mitigate potential risks.
While not directly related to short-term rentals, this organization highlights the potential for franchising in the hospitality industry, including property management services…