The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and soliciting feedback.
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Going beyond basic amenities to provide thoughtful extras that enhance the guest experience, such as local snacks, board games, or personalized welcome…
The use of pre-written messages and scheduling tools to automate communication with guests throughout the booking process.
Time-sensitive communication between hosts, guests, or property managers regarding critical issues that require immediate attention, such as emergencies or urgent maintenance requests.
Timely and clear communication between hosts and guests throughout the booking process, including inquiries, booking confirmations, pre-stay instructions, and post-stay follow-up, to…