The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and soliciting feedback.
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Providing guests with personalized recommendations and resources for local attractions, activities, and dining options.
Operating a short-term rental business in a way that benefits the local community, respects cultural heritage, and minimizes negative environmental impacts.
Reception and concierge-like services offered by some short-term rental properties, particularly those in larger buildings or complexes, providing guests with assistance, information,…
Hypothetical term: A program promoting accessibility and inclusivity in short-term rentals by encouraging hosts to provide accommodations for guests with disabilities.