The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and soliciting feedback.
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The measurement and evaluation of how effectively and efficiently business processes are being executed within a short-term rental operation.
Legal obligations and regulations imposed by local authorities that short-term rental hosts must adhere to, often involving licenses or permits.
A marketing theory emphasizing mental availability, brand salience, and reaching broad audiences, often applied to short-term rental marketing for wider reach.
A third-party individual or company hired by a property owner to manage their short-term rental listing and guest communications, often without the…