A physical or digital guide provided to guests upon arrival, containing essential information about the property, amenities, house rules, and local recommendations.
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A comparison of a specific metric (e.g., revenue, bookings) between the current year and the previous year, used to track performance trends.
Software used to manage and analyze customer interactions and data throughout the guest lifecycle, from inquiry to post-stay follow-up.
A provision in a rental agreement stating that the property is rented in its current condition, including any existing damage or defects.
Collaborating with nearby zoos to offer guests discounted tickets, exclusive experiences, or package deals that enhance their stay and provide added value.