The additional features, products, or services offered to guests to enhance their comfort and enjoyment during their stay at a short-term rental.
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Measures taken to secure sensitive guest information, such as government-issued IDs and payment details, from unauthorized access or use.
A recognition program on Airbnb awarded to hosts who consistently meet high standards of hospitality, responsiveness, and guest satisfaction. Superhosts enjoy benefits…
A decline in the number or quality of reviews received by a short-term rental property, potentially indicating issues with guest satisfaction or…
Systematically collecting, analyzing, and responding to guest reviews and feedback to improve services, address concerns, and enhance reputation.