The method by which guests enter and access the short-term rental property, such as keyless entry, lockboxes, or on-site staff.
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The systematic gathering of guest opinions and experiences through reviews, surveys, or direct communication on a weekly basis, providing valuable insights for…
The use of visual symbols and icons in listing descriptions and photographs to quickly communicate amenities, house rules, or property features to…
A satirical or critical term used to describe the standardized, impersonal, and sometimes transactional nature of some short-term rental experiences, drawing a…
A measure of how quickly and effectively a host communicates with and responds to inquiries and requests from potential and current guests.