The process of monitoring, responding to, and managing guest reviews and feedback across various platforms to improve guest satisfaction and online reputation.
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The initial perception a guest forms upon arriving at a rental property, influenced by factors like cleanliness, ambiance, and host communication. Positive…
The process of vetting potential guests to minimize the risk of problematic stays, often involving ID verification, background checks, and reviews from…
A pre-defined agreement outlining the roles and responsibilities of property owners, co-hosts, or property managers in handling repairs and upkeep of a…
Connecting and controlling various smart home devices within a short-term rental property, allowing for remote management and enhanced guest convenience.