The process of monitoring, responding to, and managing guest reviews and feedback across various platforms to improve guest satisfaction and online reputation.
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Shared safety measures and procedures implemented by property owners, co-hosts, or property managers to ensure the security of a short-term rental and…
The process of vetting potential guests to minimize risks associated with property damage, noise complaints, or other issues.
A booking feature on platforms like Airbnb that allows guests to reserve a property immediately without requiring host approval. This can increase…
A set of standardized procedures for cleaning and sanitizing a short-term rental property between guest stays to ensure hygiene and guest safety.