Software or platforms that automate guest communication, such as sending check-in instructions, answering frequently asked questions, and providing local recommendations.
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Training programs provided by Bureau Veritas to educate hospitality professionals on best practices, industry standards, and compliance requirements.
A system for handling maintenance requests from guests, including tracking, communication with service providers, and resolution.
Temporary disruptions in utility services (e.g., power outages, water shut-offs) that can impact guest comfort and require prompt attention.
Luxury additions to a short-term rental property that enhance relaxation and rejuvenation, such as hot tubs, saunas, steam rooms, or massage services.