The process of comparing key performance indicators (KPIs) of a short-term rental business, such as occupancy rates and revenue, from one year to the previous year to track progress and identify areas for improvement.
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A situation where a guest makes a booking but then stops all communication with the host, often without checking in or providing…
Gathering guest feedback and suggestions through QR codes linked to online surveys or feedback forms.
Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
Content created by guests who have stayed at a short-term rental, such as reviews, ratings, photos, and videos, often considered more authentic…