The process of researching and documenting the tasks, responsibilities, and requirements associated with specific roles within a short-term rental operation for hiring or training purposes.
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All aspects of a short-term rental business that involve direct interaction with guests, including communication, check-in/out, concierge services, and handling guest requests.
An inquiry from a potential guest to a host on a short-term rental platform, seeking to reserve the property for specific dates…
Establishing a system within Zendesk to categorize and prioritize guest support tickets based on urgency and importance, ensuring timely resolution of critical…
A property with ample natural light, creating a bright and inviting atmosphere, often achieved through large windows or skylights.