Refusing to rent a short-term rental property to a guest based on protected characteristics such as race, religion, or national origin, which is illegal under fair housing laws.
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Identifying and proactively addressing the most common questions that guests have about the property, check-in process, and local area, improving communication and…
The terms and conditions that outline the rules and penalties for canceling a short-term rental booking, for both hosts and guests.
The process of intentionally crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay.
The understanding that guests seek a balance between the price they pay and the value they receive from their short-term rental experience,…