The process of collecting, analyzing, and responding to guest reviews and feedback to improve the rental experience and address any issues.
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A digital or physical resource provided to guests with information about the property, local recommendations, house rules, and emergency contacts, enhancing their…
A system that allows guests to access a property using a code, app, or other digital method, eliminating the need for physical…
Marketing strategy where existing guests are incentivized to refer new guests, often through discounts or credits.
Rules and guidelines imposed by local authorities or platforms like Airbnb and VRBO that govern the operation of short-term rentals, covering aspects…