The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing concerns.
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Targeted marketing strategies focused on attracting and engaging with travelers seeking high-end accommodations and experiences.
Providing a welcome packet with essential information, such as Wi-Fi passwords, house rules, and local recommendations, enhances the guest experience.
Feedback and ratings provided by guests after their stay at a short-term rental, influencing future bookings and the property’s reputation.
An optional fee or insurance policy that protects hosts from financial liability in case of guest-caused damages.