The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing concerns.
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The ability to communicate with guests in multiple languages, either through the host’s own skills or by utilizing translation services, to cater…
Communicating with potential and existing guests in a way that acknowledges and addresses the specific concerns and preferences of the defined target…
A type of luxurious accommodation, often found in resorts or vacation destinations, featuring direct access to a swimming pool from the room.
Providing guests with an “Ojibwe Language Guide” demonstrates cultural sensitivity and enhances their experience by introducing them to basic Ojibwe phrases and…