IHG’s enhanced cleaning protocol introduced during the pandemic, relevant to short-term rental hosts as a benchmark for high standards of cleanliness and hygiene.
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Communicating with potential and existing guests in a way that acknowledges and addresses the specific concerns and preferences of the defined target…
Continuously implementing improvements and exceeding guest expectations to achieve and maintain high ratings and positive reviews.
Feedback provided by guests directly to hosts, often through private messages or reviews on platforms like Airbnb and VRBO. This type of…
The period between when a guest makes a reservation and their actual arrival date for a short-term rental.