Monitoring, responding to, and managing guest reviews across various platforms to maintain a positive online reputation and attract future bookings.
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Tailoring the guest experience to individual preferences and needs, such as providing local recommendations or offering customized amenities.
Key performance indicators (KPIs) used to evaluate the effectiveness and profitability of short-term rental agreements, such as occupancy rate, average daily rate…
Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.
The phenomenon where urban areas experience higher temperatures than surrounding rural areas, potentially impacting guest comfort and energy consumption in short-term rentals.