Having plans and procedures in place to handle emergencies that may arise during a guest’s stay, such as natural disasters, medical emergencies, or security incidents.
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Analyzing historical booking data to understand typical booking lead times, helping with forecasting and revenue management.
Implementing electronic locks or smart locks that allow guests to access the property without physical keys, improving convenience and security.
Investing in property improvements and amenities that enhance the guest experience, increase rental value, and attract a higher caliber of guests.
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.