The process of securely transferring property access to guests, often utilizing methods like lockboxes, smart locks, or key exchange services.
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A record of all communication between the property manager/owner and the guest, including inquiries, booking confirmations, and any other relevant correspondence.
A unique number assigned by a state government to businesses for tax collection purposes, often required for short-term rental operators.
When a potential guest begins the booking process but leaves the platform or website before completing the reservation.