A comprehensive guide provided to guests upon booking or arrival, containing essential information about the property, house rules, check-in/out procedures, local recommendations, and contact details.
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A business model where individuals rent properties on long-term leases and then sublet them on short-term rental platforms like Airbnb and VRBO…
A colloquial term used to describe the positive and enthusiastic reaction from guests upon entering a well-designed, well-equipped, and memorable short-term rental…
The act of carefully selecting and organizing attractions, activities, and experiences to create personalized itineraries for short-term rental guests.
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.