Elements influencing guest trust and booking decisions, including reviews, property descriptions, host communication, and verification badges.
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Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.
The evolving patterns, innovations, and challenges shaping the short-term rental and hospitality industry, influencing guest preferences and business strategies.
Exhaustion experienced from excessive video conferencing, relevant for hosts conducting virtual tours or remote guest interactions.
A documented record of guest communications, property condition reports, and incident details used for resolving disputes, insurance claims, or legal issues.