The overall level of excellence and satisfaction provided to guests staying in a short-term rental, encompassing factors such as cleanliness, communication, amenities, and overall experience.
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A compact device providing wireless internet access, offered as an amenity in short-term rentals to allow guests internet connectivity on the go.
The preferred methods and frequency of communication that guests can select, allowing for personalized guest experiences.
This psychological principle, where higher expectations lead to increased performance, can be applied to STR guest interactions. Treating guests with high expectations…
A recognition program by Airbnb that rewards hosts who consistently provide exceptional hospitality and meet specific performance criteria, such as high ratings…