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The excessive reliance on automated systems and processes in short-term rental management, often at the expense of personalized service or genuine hospitality.
Pre-prepared sets of questions sent to guests after booking or after their stay to gather feedback on their experience, preferences, and areas…
Refers to large household appliances typically found in a rental property, such as refrigerators, ovens, washing machines, dryers, and dishwashers. Ensuring these…
The understanding that guests seek a balance between the price they pay and the value they receive from their short-term rental experience,…