A message sent to guests after their departure, politely asking them to share their feedback and leave a review about their stay.
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Providing extra amenities or experiences for a fee, like airport transportation, grocery delivery, or guided tours, to enhance guest satisfaction and generate…
Amenities specifically catering to the needs of guests who travel frequently, such as loyalty programs, express check-in/out, and laundry services.
A formal request from a guest or host to address repairs or upkeep needed at a short-term rental property.
A term used to describe a vacation rental that is exceptionally clean and sanitary, often exceeding guest expectations.