The process of handling bookings, coordinating check-ins and check-outs, managing guest communication, and resolving any scheduling conflicts.
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An error that occurs when a property is accidentally booked by two different guests for the same dates.
Using third-party services to verify guest identities, check for criminal records, and assess the risk of potential guests.
Refers to the self-service nature of short-term rentals, where guests typically access the property and manage their stay without interacting with a…
A personalized check-in experience where the host or a representative physically greets the guest upon arrival, providing a warm welcome and property…