The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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Established benchmarks and guidelines for service, cleanliness, and overall quality in the hospitality industry, often applied to short-term rentals.
The average amount of revenue generated per booking, calculated by dividing the total revenue by the number of bookings.
An abbreviation for ‘Guest Communication System’. While not a standard term, it represents the importance of efficient communication tools for managing inquiries,…
Implementing comprehensive fire safety measures, including smoke detectors, carbon monoxide detectors, fire extinguishers, and an evacuation plan, to ensure guest safety.