The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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The process of addressing and resolving conflicts or disagreements that may arise between hosts and guests, or between property managers and owners,…
Software that enables property managers to manage listings, availability, bookings, and rates across multiple online travel agencies (OTAs) from a central dashboard.
A term used to describe a couple who jointly manage and host guests at a short-term rental property.
The percentage of guest booking requests that a host is able to accept and fulfill, often influenced by factors like calendar availability…