The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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A network connecting travel agents and other travel industry professionals to access and book travel products, including accommodations, from various suppliers.
The proactive practice of anticipating guest needs, promptly resolving issues, and providing exceptional service to ensure a positive experience and foster positive…
Generating financial statements and reports that track income, expenses, and profitability of a short-term rental business.
The practice of being open and honest with guests about all aspects of the rental experience, including pricing, house rules, and potential…