The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
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Utilizing technology and personalized messaging to provide exceptional communication experiences for guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.
A bathroom that is directly connected to a bedroom, typically found in hotel suites and higher-end short-term rentals.
Specific rules and licensing requirements set by the city of Ottawa, Canada, governing short-term rentals, impacting hosts operating within the city.
Strategies and tactics used to promote short-term rentals and attract bookings, including listing optimization, social media, and paid advertising.