The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
You may also like
The concept that focusing on optimizing the top 20% of factors influencing listing visibility (e.g., title, photos) can yield 80% of the…
A system that allows guests to access a rental property without a physical key, often using a code, app, or smart lock.
A nickname for a short-term rental listing that consistently receives high booking rates and positive guest reviews.
A decrease in the number of reservations made for a short-term rental property, often indicating a need to adjust pricing, marketing, or…