A personalized check-in experience where the host or a representative physically greets the guest upon arrival, providing a warm welcome and property orientation.
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Emphasizes the importance of timely and effective communication between hosts and guests throughout the booking process and stay, fostering trust and enhancing…
A comprehensive document or digital resource provided to guests upon booking confirmation, containing essential information about the property, check-in instructions, local recommendations,…
Proactive communication initiated by a host or property manager to guests, such as pre-arrival instructions, local recommendations, and follow-up messages.
The overall impression and satisfaction level a guest has from their interactions with the host, the property, and the surrounding area during…