A personalized check-in experience where the host or a representative physically greets the guest upon arrival, providing a warm welcome and property orientation.
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A collection of resources provided to guests after booking, including check-in instructions, house rules, local recommendations, and contact information.
The ability for hosts to schedule automated messages to guests at specific times, such as check-in instructions, local recommendations, or checkout reminders.
The practice of monitoring, responding to, and managing guest reviews on Airbnb and VRBO to maintain a positive online reputation.
This Swedish term translates to ‘official’ or ‘civil servant.’ While not directly related to short-term rentals, it’s relevant when considering regulations and…