A reservation made directly through a property manager’s own website or booking engine, bypassing third-party platforms like Airbnb or VRBO.
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Implementing measures to ensure the consistent quality of the guest experience, including regular property inspections, guest feedback surveys, and standardized procedures.
The selection and combination of colors used in a short-term rental property’s interior design to create a specific ambiance.
A status awarded by Airbnb to experienced and highly-rated hosts who consistently exceed guest expectations, demonstrating excellence in hospitality and performance.
A detailed questionnaire sent to guests after their stay to gather specific feedback on their experience, property amenities, and areas for improvement.