The use of software or platform tools to automate guest communication, including booking confirmations, check-in instructions, and responses to common inquiries.
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Collaborations between vacation rental hosts and local businesses to offer exclusive discounts or experiences to their guests.
A documented procedure outlining how guest complaints, issues, or emergencies are handled and escalated within a short-term rental business.
A security measure used by hosts to verify the identity and criminal history of potential guests before confirming a booking.
Refers to the rental policies set by hosts or property managers that are designed to be flexible and accommodating to guests, such…