Establishing systems and protocols for routine maintenance, repairs, and upkeep of the property to ensure guest satisfaction and prevent potential issues.
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Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
Determining appropriate cleaning fees based on property size, amenities, and local market rates while ensuring transparency with guests.
The process of intentionally crafting memorable and positive experiences for guests throughout their entire stay, from pre-booking to post-stay.
Cleaning procedures for short-term rentals that are adjusted based on real-time data and health guidelines. This might include increasing cleaning frequency, using…