The comprehensive process of handling guest interactions, from pre-booking inquiries to post-stay follow-ups.
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A listing agreement where a property is exclusively managed and marketed by a single property management company or platform.
Refers to the ease with which guests driving station wagons, often families, can access the property, including parking and unloading areas.
Applying the Pareto principle to identify the 20% of guests who generate 80% of the revenue, enabling hosts to tailor their services…
A refundable amount collected from guests before their stay to cover potential damages or violations of house rules.