The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.
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Tools that enable hosts to manage availability and bookings across multiple short-term rental platforms like Airbnb, VRBO, and Booking.com from a single…
An independent professional who investigates and resolves complaints related to short-term rentals, acting as a mediator between guests, hosts, and platforms.
A type of insurance that protects travelers and hosts from financial losses due to unexpected events, such as trip cancellations, medical emergencies,…
The level of monitoring and interaction a host provides during a guest’s stay, ranging from minimal contact to on-site presence.