The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.
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Software or platform features that streamline the process of handling reservations made close to the arrival date, including automated messaging, pricing adjustments,…
A set of standardized procedures for cleaning and sanitizing the rental property between guest stays. This ensures a consistently clean and hygienic…
The ongoing process of building and maintaining positive relationships with short-term rental guests, fostering loyalty and repeat bookings.
Refers to the areas of a short-term rental property that are visible and accessible to guests, such as the living room, dining…