The process of collecting, analyzing, and responding to guest feedback to improve the overall guest experience and identify areas for improvement.
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A set of rules that determine the refund amount a guest receives if they cancel their reservation, ranging from flexible to strict.
A set of standardized cleaning procedures and guidelines for vacation rental properties to ensure a safe and hygienic environment for guests.
Using third-party services to verify guest identities, check for criminal records, and assess the risk of potential guests.
The process of gathering insights into the preferences, motivations, and behaviors of target guests to tailor marketing efforts and enhance the overall…