Reviews, comments, and suggestions provided by guests after their stay, valuable for improving services and understanding guest preferences.
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The financial return generated by a short-term rental property, calculated by dividing the net rental income by the property’s value or investment…
The use of software or platforms to automate communication with guests, such as sending booking confirmations, check-in instructions, and post-stay messages.
This Swedish term translates to ‘service guarantee.’ While not a standard practice, some short-term rental hosts offer guarantees to provide reassurance to…
Encouraging and responding to guest reviews promptly and professionally to build a positive online reputation and attract future bookings.