Having plans and resources in place to handle unexpected situations that may arise during a guest’s stay, such as medical emergencies, natural disasters, or security incidents.
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Developing effective communication and negotiation techniques to handle guest inquiries, resolve conflicts, and secure bookings at optimal rates.
The use of eco-friendly cleaning products and sustainable practices to minimize the environmental impact of cleaning short-term rentals.
Monitoring, responding to, and leveraging guest feedback to improve listings, address concerns, and build a positive online reputation.
Incorporating insights from guest requests and feedback into the design and layout of a rental property, aiming to improve functionality and appeal.