Software that helps hosts manage interactions with potential and past guests, centralizing communication, tracking preferences, and automating personalized messages to improve guest satisfaction and loyalty.
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Refers to unethical practices aimed at artificially inflating a listing’s ratings or suppressing negative reviews on short-term rental platforms.
The personal time, effort, and labor invested by a host in managing and maintaining their short-term rental property instead of outsourcing tasks.
A scientific approach to marketing based on empirical evidence and behavioral patterns, often applied to understand and optimize customer acquisition and retention…
A legally binding contract between the host and the guest outlining the terms and conditions of the rental, including the rental period,…