A seamless and automated check-in process for guests arriving at a short-term rental, often involving keyless entry, digital guidebooks, and clear communication.
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The percentage of short-term rental listing views that result in a confirmed booking, often used as a measure of listing performance and…
The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a…
Unauthorized bookings made outside of official platforms like Airbnb and VRBO, often involving direct contact between guests and hosts or through unverified…
Providing customer service and communication to guests in multiple languages to cater to a wider audience and enhance their experience.