Security protocols and practices implemented by platforms like Airbnb and VRBO to protect hosts and guests from fraudulent bookings, payment scams, and identity theft.
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The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
Procedures and equipment in place to prevent and manage fire and safety hazards within a short-term rental property, including smoke detectors, carbon…
Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
An interactive, 360-degree digital representation of a short-term rental property, allowing potential guests to virtually explore the space online before booking.