Sending a structured survey to guests after their stay to gather detailed feedback on their experience, identify areas for improvement, and enhance future bookings.
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A protection program offered by platforms like Airbnb that provides coverage to hosts in case of property damage by guests.
Implementing strategies to encourage guests to leave positive reviews on TripAdvisor, such as providing exceptional service, requesting feedback, and offering incentives.
User-created content such as reviews, ratings, photos, and videos shared by guests about their experiences at a short-term rental property.
A performance metric used in the hospitality industry that calculates the average revenue generated per available room, considering both occupancy rate and…