A comprehensive guide for on-site staff or property managers outlining standard operating procedures, guest communication protocols, and emergency response plans.
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The use of automated messaging tools to streamline guest communication, such as sending booking confirmations, check-in instructions, and pre-stay information.
Applying house rules, such as no smoking or pet policies, uniformly to all guests to maintain fairness and prevent misunderstandings or disputes.
A security incident that involves unauthorized access to or disclosure of sensitive guest information, potentially resulting in identity theft, financial loss, and…
Having plans and procedures in place to handle emergencies that may arise at a vacation rental property, such as natural disasters, medical…