Providing pet-friendly amenities like bowls, beds, toys, and waste bags to accommodate guests traveling with pets and enhance their experience.
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The process of directly collecting data from guests about their preferences, interests, and travel styles, allowing hosts to personalize guest experiences and…
Actively monitoring, responding to, and leveraging guest reviews to improve services, address concerns, and enhance online reputation.
Short for “Short-Term Vacation Rental Platform,” it refers to online marketplaces like Airbnb and VRBO that connect property owners with travelers seeking…
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.