All aspects of managing the guest experience from the initial inquiry to check-out, encompassing communication, booking management, check-in/out procedures, and guest services.
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A comprehensive guide provided by the host containing information about the property, amenities, appliances, and local area.
Data that guests willingly and proactively share with hosts, such as preferences and interests, to enhance their stay experience.
Measures taken to secure sensitive guest information, such as government-issued IDs and payment details, from unauthorized access or use.
An inquiry sent by a potential guest to a host, expressing interest in booking a short-term rental for specific dates and potentially…