A system for collecting, analyzing, and responding to guest feedback, including reviews, surveys, and direct communication.
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A metric representing the percentage of available nights booked in a short-term rental property during the third quarter, indicating the property’s occupancy…
How often a short-term rental property is cleaned between guest stays, typically ranging from after every guest to once a week or…
A contract between the host and guest outlining the terms and conditions of the short-term rental, including house rules, check-in/out procedures, and…
A metric used to measure customer loyalty and satisfaction, calculated by asking guests how likely they are to recommend the rental property…