The ongoing process of enhancing and personalizing the guest’s journey from pre-booking to post-stay with the goal of exceeding expectations and fostering positive reviews.
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Promptly requesting and responding to guest feedback after their stay to improve the rental experience and address any concerns.
An official authorization required by some jurisdictions for operating a short-term rental property legally.
A measure of a short-term rental property’s profitability, calculated by subtracting operating expenses from revenue, excluding debt service and income taxes.
The remaining income from a short-term rental after deducting all expenses, including cleaning fees, management fees, and operating costs.