The ongoing process of enhancing and personalizing the guest’s journey from pre-booking to post-stay with the goal of exceeding expectations and fostering positive reviews.
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A thoughtful gift basket provided by hosts to welcome guests upon arrival, typically containing local treats, essential items, and personalized touches.
A designated parking spot specifically reserved for guests staying at a short-term rental property, providing convenience and peace of mind.
A booking policy that allows guests to cancel their reservation within a specified timeframe and receive a full or partial refund, often…
A performance metric used in the hospitality industry that calculates the average revenue generated per available room, considering both occupancy rate and…