The ongoing process of enhancing and personalizing the guest’s journey from pre-booking to post-stay with the goal of exceeding expectations and fostering positive reviews.
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Extreme cases of guest misconduct that result in significant damage to the property, requiring extensive repairs, legal action, or insurance claims.
The process of verifying the identity and assessing the suitability of potential guests before confirming a short-term rental booking.
The process of preparing a vacation rental property for the winter season, including protecting pipes, insulating, and securing outdoor areas.
The different stages a business process goes through within a short-term rental operation, from design and implementation to monitoring, evaluation, and improvement.