The ongoing process of enhancing and personalizing the guest’s journey from pre-booking to post-stay with the goal of exceeding expectations and fostering positive reviews.
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A legally binding contract between a short-term rental host and a guest that outlines the terms and conditions of the rental agreement,…
The practice of promptly and effectively responding to guest inquiries, messages, and requests both before and during their stay to ensure a…
In the context of short-term rentals, this refers to periods when a property is vacant and not generating revenue between bookings.
Providing guests with tailored suggestions for local experiences, restaurants, or activities based on their interests and preferences.